We’d really like to help out. Help us help you by following these guidelines for submitting a good problem / bug report.
Please use this format:
Summary:
a one-line description of the problem
Steps to reproduce:
step by step, what exact steps cause the problem
Expected results:
what you wanted to see
Actual results:
what actually happened
Regression:
is it reproducible? (rarely, sometimes, always)
where does it occur?
What version of iScreensaver software (4.0.0.xxx) ?
OS : osx 10.4, 10.5, 10.6, win XP, Vista or 7
Plugins: QuickTime & Flash Versions?
Good Example:
Summary:
Using AVI movies seems to cause the screensaver to exit in os x 10.6.2
Steps to reproduce:
1. build a screensaver that includes a single AVI movie.
2. Install the screensaver on mac os x 10.6.2
3. activate the screensaver using a hotcorner
Expected Result:
The AVI movie should play
Actual Result:
I see the movie start for perhaps 0.5 seconds, then the screensaver immediately exits.
I don’t see any error messages or warnings.
Regression:
built using iScreensaver 4.0.0.283 under OSX 10.6.2
it happens 100% of the time on osx 10.6
it never happens on 10.5, or on windows XP or Vista
if I activate the screensaver via the control panel’s “Test” button it works fine
if I preview the screensaver from the installer, it also works fine.
Poor Example:
“It doesn’t work! I keep trying but some thing comes up and shows the size. I don’t want the size there!”